Provider of AI-driven software, Cyncly, has appointed Steve Warfield as chief customer officer (CCO). Leading Cyncly’s global customer organisation, Warfield will take responsibility for the customer experience, including onboarding, enablement, customer support, and customer success.
Warfield recently served as vice president of customer service and technical support at Zendesk, a leading customer experience software provider. In his new role, he will focus on delivering a consistent and connected experience across Cyncly’s entire software portfolio, helping customers understand how the company’s software can benefit them.
Anand Krishnan, chief executive officer at Cyncly, said: “Our customers choose Cyncly because our specialised software helps them run more efficient, profitable businesses. The experience and support we provide are a vital part of that equation.
“Steve has spent his career building and transforming world-class customer organisations. He brings deep operational expertise, a clear-eyed focus on customer health, and a genuine drive to help the businesses we serve achieve real, measurable outcomes. We are happy to welcome him to Cyncly.”
Warfield brings more than 20 years of customer operations leadership in complex, fast-growing B2B SaaS and enterprise software environments. He has a proven track record of scaling global teams, improving customer experience, and maintaining customer loyalty through clear operating models, strong execution, and the thoughtful deployment of new technology.
Steve Warfield said: “Cyncly has an incredible breadth of products, deep industry expertise, and strong customer relationships across markets.
“There is a clear opportunity here to bring all our capabilities together for an experience that is personal, proactive, and remarkably simple. The goal is to help customers find the right solution the first time, gain value from their technology faster, and reach the expertise they need without friction. Ultimately, I believe our customer organization can become a true competitive differentiator for Cyncly by combining the intimacy and partnership of a smaller business with the capabilities, technology, and scale of a global market leader.”