Wall panel manufacturer Grant Westfield has appointed Stephen McGlinchey as customer service manager. The appointment supports the company’s focus on delivering a high level of customer satisfaction.
McGlinchey joined Grant Westfield on 27 July 2026, bringing experience from consultancy firm DRS International. There he worked exclusively with the administrators of Ireland’s Deposit Return Scheme, Re-turn.
In his new role, he will lead the customer service team, focussing on unlocking its potential. He will also ensure the team recognises its impact on both business performance and customer experience.
McGlinchey said: “I am looking forward to unlocking the potential within my team and ensuring we are aware of the impact our input has on the business performance and customer satisfaction during a period of positive change.”
Early priorities for McGlinchey include gaining a wider understanding of the business and identifying opportunities for greater alignment across departments. Building trust within the customer service team, as well as across departments, will also be central to his approach.
He added: “In these early days, it is all about building my understanding of the various areas of the business and how we can align our goals. I also want to focus on developing a high level of trust within our team and cross-departmentally, as I am very aware of the benefit of a highly motivated and engaged unit.”
McGlinchey’s appointment comes at a positive time for Grant Westfield, as the business continues to develop its teams and strengthen the customer experience across its growing portfolio of wall panel solutions.
For more information, please visit: www.grantwestfield.co.uk or call 0131 337 6262.